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Openings


Bizzy Labs specializes in technology and data solutions for the mortgage Industry. We are a people-focused, growth-oriented, innovative start-up and we're looking for people like you to join our team and contribute to our growth and success!

We are currently hiring for the roles listed below. If you would like to be considered for any of these roles or you’re excited about our mission and would like to explore how your passion and skills might be relevant for Bizzy Labs, please reach out to us at careers@bizzylabs.tech.


  • Front End Engineer, Product Experience

    We are seeking a Senior Front End Engineer for Libretto, our SaaS reg-tech platform for the mortgage industry. The engineer will be responsible for the Dashboard (the logged in UI experience). Frontend Engineers at Bizzy build user interface components and libraries that scale to the business needs and are performant, reliable, secure, responsive, and accessible. You will build more than great visuals. It will be about delivering equally elegant developer experiences, hiding complexity and up-level less experienced UI engineers who will leverage your libraries to deliver delightful customer experiences. The successful candidate will be an analytical, results-driven, experienced engineer with strong React.js skills to develop and implement UI components using React.js concepts and workflows such as Redux, Flux, and Webpack as well as profile and improve front-end performance.

    WHAT YOU WILL DO:

    • Build UI components, libraries, tools, and services that power the platform that impacts every user, whether they’re an end user, developer, or partner
    • Ensure our UI components and libraries are reliable, scalable, secure, and extensible
    • Help drive sound technical decision making and collaborate with engineers, product managers and customers
    • Debug production issues across the UI model with an eye towards improving maintainability over the long term
    • Develop and implement highly-responsive UI components using JavaScript and React concepts, to build functional scalable web applications that can support large datasets
    • Follow emerging technologies and apply cutting-edge technologies and approaches to improve legacy applications

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree in Computer Science, Information Technology, or related field
    • 3+ years of proven work experience building scalable web components, libraries and tools using JavaScript, React.js or TypeScript. Webpack, Enzyme, Redux, and Flux knowledge
    • Experience with UI design (preferred)
    • Knowledge of performance testing frameworks including Mocha and Jest (preferred)
    • Familiarity with browser-based debugging and performance testing software (preferred)
    • In-depth understanding of the entire web development process (design, development and deployment)
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • Data Mapping Analyst

    We are seeking a Data Mapping Analyst for Libretto, our SaaS reg-tech software for the mortgage industry. You will be responsible for mapping mortgage data between different client formats and the Libretto format, using industry-standard and Libretto-specific data mapping tools.

    WHAT YOU WILL DO:

    • Review and interpret simple to complex loan data to determine mapping requirements
    • Work with offshore development team to understand data mapping and technology requirements
    • Establish and maintain mapping documents and data dictionaries from Libretto clients
    • Work closely with client data teams and Libretto Customer Success to ensure correct data mappings and address data integrity issues
    • Troubleshoot issues with loan mapping templates and identify process or technology solutions
    • Assist in the design, development and automation of the loan mapping module within Libretto
    • Assist in the development of policies and procedures related to loan mapping tasks
    • Build loan mapping verification processes and scripts

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree, preferably in Information Systems
    • At least two years of basic computer experience required
    • Experience working with mortgage data and ETL tools (preferred)
    • Strong technical orientation, critical thinking and problem-solving skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • Customer Success/Product Support Analyst

    The Customer Success/Product Support Analyst will use technical and relationship management skills to make Libretto clients successful as well as diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. This role will involve interacting with our clients at both strategic and tactical levels to address their needs. He or she will also be accountable for performing daily and weekly operations tasks required for the ongoing functionality of the software applications as well as identify and work on opportunities to improve client support processes. The day-to-day responsibilities will include new client onboarding, Libretto setup and configuration, mortgage data mapping and integration between the client and Libretto systems as well as being the product SME for our clients. You will manage client expectations across stakeholders ranging from the executive decision-maker to the end-user. Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

    WHAT YOU WILL DO:

    • Be the Libretto face to your clients and own all client interactions.
    • Serve as front-line Libretto support for your clients.
    • Prepare user documentation and deliver user trainings for your clients, explaining how Libretto’s proprietary rule engine and rule library management function.
    • Be responsible for increasing product adoption at and capturing feedback from your clients, as well as identifying product improvement opportunities.
    • Be an internal champion for your clients and work closely with Bizzy Labs’ engineering, support, product, and data teams to ensure client feedback is prioritized.
    • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.
    • Support the Head of Customer Success in developing and implementing our customer success playbook and building a world-class Customer Success function.
    • Identify and improve processes, systems and metrics in our customer success framework and refine the customer journey.
    • Troubleshoot and resolve client issues related to our B2B SaaS product, Libretto.
    • Be the Libretto face to your clients and own all client interactions.
    • Serve as front-line Libretto support for your clients.
    • Prepare user documentation and deliver user trainings for your clients, explaining how Libretto’s proprietary rule engine and rule library management function.
    • Be responsible for increasing product adoption at and capturing feedback from your clients, as well as identifying product improvement opportunities.
    • Be an internal champion for your clients and work closely with Bizzy Labs’ engineering, support, product, and data teams to ensure client feedback is prioritized.
    • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.
    • Support the Head of Customer Success in developing and implementing our customer success playbook and building a world-class Customer Success function.
    • Identify and improve processes, systems and metrics in our customer success framework and refine the customer journey.
    • Troubleshoot and resolve client issues related to our B2B SaaS product, Libretto.

    WHAT WE’RE LOOKING FOR:

    • Strong client relationship skills and ability to interact at all levels of the organization.
    • Strong technical orientation, critical thinking, and problem-solving skills.
    • Strong writing skills, with the ability to communicate a technical message to a non-technical audience.
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment.
    • Passion, energy, enthusiasm to get results.
    • Bias toward action with great organizational skills and attention to detail.
    • Capable of handling first level of debugging and reporting tssues to technical team if needed.
    • Advanced skill in creating and maintaining technical documentation.
    • Ability to perform moderately complex mathematical calculations is required.
    • Service and maintain software applications for other departments in expected turn-around times with a sense of urgency.

    EDUCATION AND EXPERIENCE:

    • Customer Success Management experience in a B2B SaaS company.
    • BA/BS degree, preferably in Information Systems or Business Administration.
    • MongoDB (or other noSQL) experience (preferred).
    • Experience working with mortgage data (preferred).
    • Knowledge of compliance regulations in the mortgage industry (preferred).
    • Experience translating business needs into functional requirements.
    • 4-6 years of experience in SaaS Product Support experience.
    • Capable of handling first level of debugging and report issues to technical team.
    • Technical knowledge of MongoDB (or similar NoSQL databases) preferred.
    • Experience in multitenant infrastructure preferred.
    • Network diagnostic skills and experience with networks and real-time messaging technologies preferred.
  • Software Engineer: Back End

    We are seeking a Senior Software Engineer (Back-End) for Libretto, our SaaS reg-tech platform for the mortgage industry. The successful candidate will be an analytical, results-driven engineer with experience in cloud native ETL pipelines and server-side logic. Ultimately, a top-class engineer is able to design highly responsive and scalable services and pipelines that meet the needs of our clients.

    WHAT YOU WILL DO:

    • Build large-scale mortgage data platform/solution/pipelines using Big Data technologies
    • Work cross-functionally with other teams including an offshore team
    • Work on systems critical to Bizzy’s future operation, with potential impact on every mortgage loan in the US
    • Apply coding best practices to develop functional scalable web applications that can support large datasets
    • Gather and address technical and design requirements
    • Liaise with product management, design and customer success teams to identify new features
    • Provide training and support to internal teams
    • Follow emerging technologies and apply cutting-edge technologies and approaches to improve legacy applications

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree in Computer Science, Computer Engineering, or related field
    • 3+ years proven work experience as a backend engineer, with programming languages like Python, Java, Scala, Go. We use Python, but our microservices approach is polyglot.
    • In-depth understanding of the entire web development process (design, development and deployment)
    • Experience in AWS services like Lambda, Cognito, SQS, KMS, S3, Step Functions, Cloudwatch, Secrets Manager, Simple Email Service, CloudFront (preferred)
    • Experience with MongoDB (or similar NoSQL databases) as back-end (preferred)
    • Experience with BRMS tools such as ODM, InRule, OpenRules etc.(preferred)
    • Experience working with mortgage data and ETL tools (preferred)
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment

Benefits

  • Competitive Salary
  • Full Benefits Package
  • PTO
  • Holiday Pay
  • Career Growth Opportunities
  • Be a key tech member of a high-profile innovator in our industry

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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