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Openings


Bizzy Labs specializes in technology and data solutions for the mortgage Industry. We are a people-focused, growth-oriented, innovative start-up and we're looking for people like you to join our team and contribute to our growth and success!

We are currently hiring for the roles listed below. If you would like to be considered for any of these roles or you’re excited about our mission and would like to explore how your passion and skills might be relevant for Bizzy Labs, please reach out to us at careers@bizzylabs.tech.


  • Senior Compliance Manager

    We are seeking a Senior Compliance Manager for Libretto, our SaaS reg-tech software for the mortgage industry. You will be responsible for sourcing regulatory and investor-driven changes relevant to the mortgage servicing industry. The successful candidate will be able to source and interpret relevant guidance and work with our developers to create business rules to support compliance.

    The Senior Compliance Manager will ensure that the Libretto business rule library is up to date with regulations, rules, and guidelines for mortgage servicing. This would incorporate all steps in the business rule development process, including sourcing, interpretation, impact analysis, supporting the development team in rule creation, and testing of the business rules.

    WHAT YOU WILL DO:

    • Source and interpret state and federal regulation and GSE investor guidelines with respect to mortgage servicing, lending, and debt collection
    • Share information and work with the software development team in creation of business rule logic
    • Provide analyses of large-scale regulation changes affecting the industry and institute measures to ensure that updates are being made timely and accurately to the existing rule library
    • Generate reports detailing both programmable and as-yet non-programmable regulatory changes for future development
    • Support Sales and Customer Success teams in addressing customer questions related to compliance and the business rule library
    • Coordinate and manage Business Rules Governance Committee and Advisory Council meetings
    • Provide status updates in writing to Senior Management and CEO regarding changes / updates / requirements / recommendations
    • Manage Bizzy’s internal policies, procedures and processes
    • Create policies, procedures, documents, letters and other materials as necessary for compliance with Customer requirements

    WHAT WE’RE LOOKING FOR:

    • Bachelor’s degree required, J.D. from an accredited law school is a plus.
    • At least five years of industry-specific experience in regulatory compliance
    • Project management, presentation, and process mapping skills are a plus
    • Proven passion for legal compliance and research
    • Ability to read and interpret state and federal regulations
    • Strong research, analytical and problem-solving skills
    • Strong interpersonal, coordination and multi-tasking skills
    • Bias toward action with great organizational skills and attention to detail
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • Front End Engineer, Product Experience

    We are seeking a Senior Front End Engineer for Libretto, our SaaS reg-tech platform for the mortgage industry. The engineer will be responsible for the Dashboard (the logged in UI experience). Frontend Engineers at Bizzy build user interface components and libraries that scale to the business needs and are performant, reliable, secure, responsive, and accessible. You will build more than great visuals. It will be about delivering equally elegant developer experiences, hiding complexity and up-level less experienced UI engineers who will leverage your libraries to deliver delightful customer experiences. The successful candidate will be an analytical, results-driven, experienced engineer with strong React.js skills to develop and implement UI components using React.js concepts and workflows such as Redux, Flux, and Webpack as well as profile and improve front-end performance.

    WHAT YOU WILL DO:

    • Build UI components, libraries, tools, and services that power the platform that impacts every user, whether they’re an end user, developer, or partner
    • Ensure our UI components and libraries are reliable, scalable, secure, and extensible
    • Help drive sound technical decision making and collaborate with engineers, product managers and customers
    • Debug production issues across the UI model with an eye towards improving maintainability over the long term
    • Develop and implement highly-responsive UI components using JavaScript and React concepts, to build functional scalable web applications that can support large datasets
    • Follow emerging technologies and apply cutting-edge technologies and approaches to improve legacy applications

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree in Computer Science, Information Technology, or related field
    • 3+ years of proven work experience building scalable web components, libraries and tools using JavaScript, React.js or TypeScript. Webpack, Enzyme, Redux, and Flux knowledge
    • Experience with UI design (preferred)
    • Knowledge of performance testing frameworks including Mocha and Jest (preferred)
    • Familiarity with browser-based debugging and performance testing software (preferred)
    • In-depth understanding of the entire web development process (design, development and deployment)
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • Data Mapping Analyst

    We are seeking a Data Mapping Analyst for Libretto, our SaaS reg-tech software for the mortgage industry. You will be responsible for mapping mortgage data between different client formats and the Libretto format, using industry-standard and Libretto-specific data mapping tools.

    WHAT YOU WILL DO:

    • Review and interpret simple to complex loan data to determine mapping requirements
    • Work with offshore development team to understand data mapping and technology requirements
    • Establish and maintain mapping documents and data dictionaries from Libretto clients
    • Work closely with client data teams and Libretto Customer Success to ensure correct data mappings and address data integrity issues
    • Troubleshoot issues with loan mapping templates and identify process or technology solutions
    • Assist in the design, development and automation of the loan mapping module within Libretto
    • Assist in the development of policies and procedures related to loan mapping tasks
    • Build loan mapping verification processes and scripts

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree, preferably in Information Systems
    • At least two years of basic computer experience required
    • Experience working with mortgage data and ETL tools (preferred)
    • Strong technical orientation, critical thinking and problem-solving skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • Customer Success/Product Support Analyst

    The Customer Success/Product Support Analyst will use technical and relationship management skills to make Libretto clients successful as well as diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. This role will involve interacting with our clients at both strategic and tactical levels to address their needs. He or she will also be accountable for performing daily and weekly operations tasks required for the ongoing functionality of the software applications as well as identify and work on opportunities to improve client support processes. The day-to-day responsibilities will include new client onboarding, Libretto setup and configuration, mortgage data mapping and integration between the client and Libretto systems as well as being the product SME for our clients. You will manage client expectations across stakeholders ranging from the executive decision-maker to the end-user. Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

    WHAT YOU WILL DO:

    • Be the Libretto face to your clients and own all client interactions.
    • Serve as front-line Libretto support for your clients.
    • Prepare user documentation and deliver user trainings for your clients, explaining how Libretto’s proprietary rule engine and rule library management function.
    • Be responsible for increasing product adoption at and capturing feedback from your clients, as well as identifying product improvement opportunities.
    • Be an internal champion for your clients and work closely with Bizzy Labs’ engineering, support, product, and data teams to ensure client feedback is prioritized.
    • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.
    • Support the Head of Customer Success in developing and implementing our customer success playbook and building a world-class Customer Success function.
    • Identify and improve processes, systems and metrics in our customer success framework and refine the customer journey.
    • Troubleshoot and resolve client issues related to our B2B SaaS product, Libretto.
    • Be the Libretto face to your clients and own all client interactions.
    • Serve as front-line Libretto support for your clients.
    • Prepare user documentation and deliver user trainings for your clients, explaining how Libretto’s proprietary rule engine and rule library management function.
    • Be responsible for increasing product adoption at and capturing feedback from your clients, as well as identifying product improvement opportunities.
    • Be an internal champion for your clients and work closely with Bizzy Labs’ engineering, support, product, and data teams to ensure client feedback is prioritized.
    • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.
    • Support the Head of Customer Success in developing and implementing our customer success playbook and building a world-class Customer Success function.
    • Identify and improve processes, systems and metrics in our customer success framework and refine the customer journey.
    • Troubleshoot and resolve client issues related to our B2B SaaS product, Libretto.

    WHAT WE’RE LOOKING FOR:

    • Strong client relationship skills and ability to interact at all levels of the organization.
    • Strong technical orientation, critical thinking, and problem-solving skills.
    • Strong writing skills, with the ability to communicate a technical message to a non-technical audience.
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment.
    • Passion, energy, enthusiasm to get results.
    • Bias toward action with great organizational skills and attention to detail.
    • Capable of handling first level of debugging and reporting tssues to technical team if needed.
    • Advanced skill in creating and maintaining technical documentation.
    • Ability to perform moderately complex mathematical calculations is required.
    • Service and maintain software applications for other departments in expected turn-around times with a sense of urgency.

    EDUCATION AND EXPERIENCE:

    • Customer Success Management experience in a B2B SaaS company.
    • BA/BS degree, preferably in Information Systems or Business Administration.
    • MongoDB (or other noSQL) experience (preferred).
    • Experience working with mortgage data (preferred).
    • Knowledge of compliance regulations in the mortgage industry (preferred).
    • Experience translating business needs into functional requirements.
    • 4-6 years of experience in SaaS Product Support experience.
    • Capable of handling first level of debugging and report issues to technical team.
    • Technical knowledge of MongoDB (or similar NoSQL databases) preferred.
    • Experience in multitenant infrastructure preferred.
    • Network diagnostic skills and experience with networks and real-time messaging technologies preferred.
  • Software Engineer: Back End

    We are seeking a Senior Software Engineer (Back-End) for Libretto, our SaaS reg-tech platform for the mortgage industry. The successful candidate will be an analytical, results-driven engineer with experience in cloud native ETL pipelines and server-side logic. Ultimately, a top-class engineer is able to design highly responsive and scalable services and pipelines that meet the needs of our clients.

    WHAT YOU WILL DO:

    • Build large-scale mortgage data platform/solution/pipelines using Big Data technologies
    • Work cross-functionally with other teams including an offshore team
    • Work on systems critical to Bizzy’s future operation, with potential impact on every mortgage loan in the US
    • Apply coding best practices to develop functional scalable web applications that can support large datasets
    • Gather and address technical and design requirements
    • Liaise with product management, design and customer success teams to identify new features
    • Provide training and support to internal teams
    • Follow emerging technologies and apply cutting-edge technologies and approaches to improve legacy applications

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree in Computer Science, Computer Engineering, or related field
    • 3+ years proven work experience as a backend engineer, with programming languages like Python, Java, Scala, Go. We use Python, but our microservices approach is polyglot.
    • In-depth understanding of the entire web development process (design, development and deployment)
    • Experience in AWS services like Lambda, Cognito, SQS, KMS, S3, Step Functions, Cloudwatch, Secrets Manager, Simple Email Service, CloudFront (preferred)
    • Experience with MongoDB (or similar NoSQL databases) as back-end (preferred)
    • Experience with BRMS tools such as ODM, InRule, OpenRules etc.(preferred)
    • Experience working with mortgage data and ETL tools (preferred)
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to work independently and follow through to achieve desired results
    • Quick learner, with the ability to work calmly under pressure and with tight deadlines
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment
  • DevOps Engineer

    We are seeking a DevOps engineer for Libretto, our SaaS reg-tech platform for the mortgage industry. With the initial product already built out, you will own the release engineering, infrastructure provisioning and management, system administration and security functions.

    WHAT YOU WILL DO:

    • Provision and maintain Ci/CD tooling, write and maintain build/deploy scripts
    • Develop Infrastructure as Code to provision AWS resources
    • Design and build high availability infrastructure keeping business operations and objectives in mind
    • Build scalable, secure, and cost-optimized architecture
    • Explore and execute best practices and strategies around securing access to cloud services and infrastructure
    • Track industry trends and maintain knowledge of new technologies, advising leadership of opportunities to improve quality, reduce costs and/or create competitive advantages

    WHAT WE’RE LOOKING FOR:

    • BA/BS degree in Computer Science, Computer Engineering, or related field; MS degree in Computer Science or Computer Engineering (preferred)
    • 3+ years of start-up experience in a Devops/Secops role developing and advocating the shift to DevOps culture within the organization
    • Experience with system administration, provisioning and managing cloud infrastructure and security monitoringIn-depth
    • Experience with a variety of tools and technologies spanning the DevOps lifecycle from infrastructure and building to monitoring and operating a product or service
    • Experience with containerization and orchestration such as Docker, Kubernetes/EKS, Serverless architecture
    • Hands on experience creating system architectures and leading architecture discussions at a team or multi-team level
    • Understand how to model system infrastructure in the cloud with Amazon Web Services (AWS), AWS CloudFormation/SAM, or Terraform
    • Strong knowledge of cloud infrastructure (AWS preferred)
      • AWS services like Lambda, Cognito, SQS, KMS, S3, Step Functions, Glue/Spark, Cloudwatch, Secrets Manager, Simple Email Service, CloudFront
      • Experience with configuring and deploying one or more CI/CD tools, while working closely with the rest of the development organization to ensure that these tools are used effectively
      • Experience with SQL Server and MongoDB (or similar NoSQL databases), S3/parquet (preferred)
    • Familiarity with coding, scripting and testing tools - going beyond simple bash scripts while implementing agile development practices such as code reviews and using source control effectively (preferred)
    • Experience working with mortgage data and ETL tools (preferred)
    • Strong interpersonal, coordination and multi-tasking skills
    • Ability to function both independently and collaboratively as part of a team to achieve desired results
    • Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & tech stakeholders
    • Ability to adapt and succeed in a fast-paced, dynamic startup environment

Benefits

  • Competitive Salary
  • Full Benefits Package
  • PTO
  • Holiday Pay
  • Career Growth Opportunities
  • Be a key tech member of a high-profile innovator in our industry

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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